Dedicated E-commerce growth Partner for D2C Startups — Built to Scale With You
WhiteboardCX provides end-to-end eCommerce operations support for D2C startups, including customer support, marketplace management, Amazon & Noon listing optimisation, catalogue management, and back-office operations—helping founders scale without building an expensive in-house team. WhiteboardCX is the outsourced eCommerce team for early-stage D2C brands — managing customer experience, marketplace operations, brand reputation, and customer insights so founders can focus on growth.
Our Services
Customer Experience Management (CX) for D2C Brands
We manage the end-to-end customer support for direct-to-consumer e-commerce brands — every inquiry, conversation, and touchpoint handled with empathy, not scripts. Unlike traditional support models that focus on closing tickets quickly, we focus on making sure customers actually feel heard and valued at every step of their journey.
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Email support
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WhatsApp support
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Chat support
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Social media support
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Returns & refunds
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Customer query management
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Support SOP creation
Our customer experience management approach helps D2C brands build trust and long-term loyalty with every interaction — because customers don't just remember what they bought, they remember how they were treated. By treating every touchpoint as an opportunity to strengthen the relationship rather than just resolve an issue, we help brands turn one-time buyers into repeat customers who advocate for the brand long after their first purchase.
End-2-End
E-commerce Operations Support
WhiteboardCX helps early-stage D2C brands scale their online business with expert eCommerce operations support without the cost of building a complete in-house team. We manage the day-to-day backend operations that keep your online store and marketplaces running smoothly, allowing founders to focus on growth, marketing, and building their brand.
Our eCommerce Operations Expertise Includes:
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eCommerce Operations Services
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Amazon Seller Central Management
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Noon Marketplace Management
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Marketplace Management Services
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Product Listing Optimisation
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Catalogue Management
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Product Upload & Content Management
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Inventory & Stock Management
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Order Management & Fulfilment Support
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Shopify Store Management
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Marketplace Growth Support
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D2C Brand Operations
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eCommerce Outsourcing Services
With WhiteboardCX as your eCommerce operations partner, you get access to experienced marketplace specialists who help improve product visibility, maintain accurate catalogues, streamline workflows, and create a scalable foundation for long-term growth.
Complaint Resolution & Brand Reputation Management
Our Crisis Management and online reputation management (ORM) services work together to protect your brand at every touchpoint. When a complaint comes in, our team follows a structured escalation management process — de-escalating the issue at first contact, identifying the root cause, and following clear escalation paths for anything that needs deeper investigation, so no complaint goes unresolved or forgotten.
🚨 First-Response De-escalation
🔍 Root-Cause Identification
📶 Structured Escalation Paths
Beyond individual complaints, we actively monitor conversations across email, chat, WhatsApp, and social media, along with reviews on marketplaces and social platforms, to catch negative sentiment early before it spreads.
👀 Conversation Monitoring
⭐ Review & Social Sentiment Tracking
Every response is written to match your brand voice, ensuring customers experience a consistent, authentic tone whether they're speaking with support or seeing a public reply — so your brand's reputation stays protected, proactively, not reactively.
Customer Insights & Complaint Analytics
Our customer insights and complaint analytics service goes beyond simply resolving issues — we systematically gather feedback, record every customer conversation, and classify complaints to uncover patterns you might otherwise miss.
📋 Feedback Collection
🎙️ Conversation Recording & Tracking
🏷️ Complaint Classification
📊 Insight Reporting
🔍 Root-Cause Analysis
📈 Consumer Sentiment Trends
This structured approach to customer insights and complaint analytics means you're not just reacting to individual complaints — you're making informed decisions backed by real consumer insights, so you can strengthen your product, service, and overall customer experience over time.
We provide customer experience outsourcing for:
D2C Brands
Food & Beverage
Healthcare
Case Studies
Redefining the Retail Experience
Client Lion and co. Apparel / Industry Fashion & Apparel / Project Category Customer Segmentation and Targeting
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From Farm to Fork: Optimizing the Consumer Journey
Client Leafy F&B / Industry Food & Beverage / Project Category Brand Positioning and Product Development
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Unlocking the Potential of Gen Z Consumers
Client XXXnext / Industry Technology / Project Category Consumer Behavior Analysis and Product
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